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Terms of Service

Please Read the Following Carefully

Your use of PixelHost's products, services and web site is subject to the terms of this legal agreement. "PixelHost," "we," and "our" mean PixelHost, . "Products," "services" and "web site" are referred to collectively in this document as "services." By using PixelHost's services you consent to be bound by this agreement. You may not use our services if you are not of legal age to form a binding contract or if you are barred for any reason from receiving our services under the law. PixelHost reserves the right to revise or amend any portion of this agreement at any time and at its sole discretion and without advance notice to you. Any changes will be effective when they are posted to the site. Your continued use of our services following any change in terms of service will signify that you accept such changes. If you do not agree to any changes in the Terms of Service Agreement, please discontinue use of our services. Violation of the Terms of Service is grounds for cancellation of service without refund and possible civil or criminal prosecution.

Definitions

"Charges" means the applicable fees payable by you to PixelHost in exchange for our products and services.

"Content" means information published on the PixelHost website or transmitted by us as part of the services we provide.

Interpretation

The provisions of the Terms of Service Agreement are in no way exhaustive. Any conduct that violates laws, regulations, or the norms of internet use is prohibited. PixelHost reserves the right to limit or prohibit any of your activities that damage the reputation of PixelHost as it pertains to your use of our services.

Security

You agree not to access or attempt to access any of our services by any means other than the PixelHost interface.

You agree not to circumvent PixelHost security features for any reason, particularly in order to access the system without incurring charges.

You agree not to engage in activities that interrupt or interfere with PixelHost services.

You agree not to use pixelhost.org in a manner that unfairly, as determined by the sole discretion of PixelHost, encumbers any system beyond those provided to you as part of the service you purchased.

You agree not to perform any network-based attack on any network, host, or server, including but not limited to "denial of service" attacks or attempting to crash the server.

You agree not to reproduce, sell, or trade PixelHost services.

You agree that your account is your sole responsibility and that you will accept the consequences of any breach of your obligations under the Terms of Service agreement

You agree that you are responsible for the security of your account and that you will keep your passwords confidential.

You agree that you are responsible for all activities that occur under your account.

Payments

No contract or subscription is required with any of our services.

Servers can be cancelled by the customer at any time, however no refunds will be given for the remainder of the billing cycle.

Charges are made automatically on the due date if paid directly using a credit/debit card. PayPal payments are not automatic and must be paid manually for every billing period i.e. monthly/quarterly/semi-annually/annually.

For all services, the following procedure will be enforced:
An invoice will be generated 14 days prior to due date.
If unpaid, invoice will be marked overdue at 12PM GMT of the due date. At this point, the first overdue notice will be sent out via email.
once overdue, affected services will be suspended.
48 hours after being overdue the second overdue notice will be sent out via email
and $1 late fee added. 72 hours after being overdue, the third overdue notice will be sent out via email.
5 Days after being overdue, the affected services will be terminated and files removed.

Service Level Agreement (SLA)

We anticipate our services to be available 100% of the time.

A service disruption occurs when your server is completely offline for more than 15 minutes due to a fault in our networking or power infrastructure.

Disruptions caused by the hardware or software of your server itself it not covered by this SLA.

Disruptions caused by planned or unplanned maintenance are not covered by this SLA.

Disruptions caused as a result of actions taken by our abuse/security department are not covered under this SLA.

In the event that there is an unplanned service disruption, you may open a support ticket and request an account credit to be issued for the prorated amount for the time of the disruption.

Disclaimer

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

No advice or information, whether oral or written, obtained by you from PixelHost through or from the service shall create any warranty or other obligation not expressly stated in the TOS.

PixelHost Makes no Warranty or Representation That:

the service will meet your requirements.
the service will be uninterrupted, timely, secure, or error-free.
the results that may be obtained from the use of the service will be accurate or reliable.
the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

any errors in the software will be corrected.

Proprietary Rights

You agree that you have no right to use any of PixelHost's logos, trade marks, or domain names.

Minecraft Servers

RAM is restricted based on plan ordered. Your server will be allocated with the full amount you purchased. Any memory used for additional java flags (Such as PermGen) will use this allocated memory therefore actual memory in game may not show the full amount that your server is allocated.

Slots on our minecraft servers are unrestricted

Unlimited slots on servers means you can set your server to any slot number you want, this does not mean your server will be able to handle unlimited players. The amount of players your server can handle depends on the RAM you have and plugins/mods/settings on your server.

CPU intensive servers may be suspended without warning to prevent causing any issues to other clients. You will be notified of this and will give you as much advice possible to get your server using a reasonable amount of CPU resources.

Disk space is unlimited based on fair-usage for the node you are on.

If you are found to be using a script that increases the RAM allocation of your server to more than purchased your server will be terminated without refund.

Plugins that allow multiple servers to be run on the same package are not allowed. Examples of this are the sub-servers Spigot/Bukkit plugin.

Denial of Service Attacks (DDoS)

PixelHost reserves the right to disable and terminate your server if your server is regularly attacked with denial of service attacks which disrupt other users.

Support

We aim to provide an average response time of 2 hours, some responses may take longer however depending on the complexity of the request.

Spamming the ticket system will create a further delay in response, if this is continued, you may be banned from the support ticket system and thus will not be able to get support for your services.

We reserve the right to not respond due to abusive comments (i.e. Swearing and causing other issues) if this is continued, your services may be terminated without refund.

Cancellations, Refunds, Chargebacks and the 24-Hour Money-Back Guarantee

All Minecraft and web hosting plans have a 24-hour money back guarantee of the initial order date and time

After the 1 (one) day period of the initial order date, no refunds will be given.

All refunds must be requested in the billing panel by opening a support ticket.

The reason of the refund request must be given! If there is no reason specified then we are allowed to deny your request.

Only one refund request is allowed for a service.

A chargeback or dispute of any payment will result in the immediate termination of all services you own until the resolution of the dispute or chargeback.

If a chargeback rules in the favor of the customer and we believe that the chargeback was fraudulent, you will be referred to a credit collections agency.

Refunds are only offered to new clients, any clients which have purchased a service previously is not eligible for the 24-hour money back guarantee.

PixelHost reserves the right to terminate your account at any time. Any fees that have been paid in advance of cancellation will be refunded to you if cancellation is initiated by PixelHost based on their discretion.

Backups

Backups are only provided for Minecraft plans

The user is reponsible for taking backups.

Backups can be made via our control panel.

Minecraft End User License Agreement

By using any PixelHost Minecraft-related service, including but not limited to PixelHost Minecraft server hosting, you agree to the Minecraft End User License Agreement and any related or additional agreements, terms, or conditions specified therein, as provided by Mojang AB, in addition to but not in place of PixelHost Terms of Service. Minecraft EULA

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